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1. What materials do you use in your jewelry?

We use high-quality stainless steel and sterling silver—designed to be hypoallergenic, tarnish-resistant, and made to last.

2. Is your jewelry hypoallergenic and safe for sensitive skin?

Yes! All our pieces are nickel-free and gentle on sensitive skin. We believe beauty should never come at the cost of comfort.

3. Will my jewelry tarnish over time?

Our stainless steel and sterling silver jewelry is water-resistant and tarnish-free with proper care. Sweat, shower, and shine on.

4. Where do you ship from, and how long does delivery take?

We ship worldwide. Orders are usually processed within 1–3 business days, and delivery time depends on your location:

• UK: 5–10 days
• US/EU: 7–14 days
• Worldwide: 10–21 days

5. Do you offer free shipping?

Yes, we offer free shipping on all orders over £50. Because good things should come with free delivery.

6. Can I return or exchange an item?

We accept returns within 14 days of delivery for unused items in original packaging. For hygiene reasons, earrings are final sale. Visit our Returns Page for the fine print.

7. How do I care for my jewelry?

Your pieces deserve love. Store them in a dry place, avoid perfumes directly on them, and wipe gently with a soft cloth to keep them looking luxe.

8. Is your jewelry sustainable?

We’re committed to mindful materials and low-waste packaging. Our steel and silver designs are long-wear, recyclable, and never fast fashion.

9. Can I wear your jewelry in water?

Our stainless steel jewelry is waterproof and beach-proof. Sterling silver is water-tolerant but loves a dry spell for long-term sparkle.

10. Do you have gift packaging options?

Absolutely. Add gift wrapping at checkout and we’ll make sure it arrives looking as beautiful as what’s inside.

11. I have a question not listed here—how can I contact you?

We’re here for you. Use the Contact Page or email us at silhouttedj@gmail.com and we’ll get back to you within 24–48 hours.